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Policies & Issues: Retail Crime

VIOLENCE AGAINST STAFF
Violence remains an unacceptable threat to the retail sector's three million employees. The latest BRC Retail Crime Survey found that shop staff were victims of almost 36,000 incidents of violence or abuse in 2012-13.

The BRC has produced guidelines to help retailers of all sizes improve staff protection and make it clear that abuse from customers should not be considered ‘part of the job'. The Guidelines are supported by shop workers' union Usdaw and the Association of Convenience Stores (ACS). They demonstrate action which can be taken by retailers to keep staff safe, from safety-conscious design of the working environment to conflict management training and ensuring that there are effective procedures in place for when an incident occurs.

A copy of the BRC's guidelines for retailers can be downloaded by clicking on the link shown to the top-right.
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