Further Information
Retail Crime
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Policies & Issues: Retail Crime
VIOLENCE AGAINST STAFF
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The latest BRC survey found that at least 35,000 staff had suffered from physical or verbal attacks. Retail robberies had also risen by 20 per cent when compared to the previous year.
In areas where there is a greater fear of violence and intimidation, retailers report a greater turnover of staff and higher incidents of sickness/absence. Unfortunately, many employees now appear to accept this abuse as ‘part of the job', a misconception that retailers are working hard to correct.
Aim: To reduce incidents of violence against staff and challenge the perception that abuse is ‘part of the job'.
Output: To collate and disseminate best practice guidance on how to reduce incidents of violence/abuse against staff. Continue to work closely with USDAW on their Freedom from Fear campaign.
The aim of the BRC's guidelines for retailers is to increase awareness of the impact that violence against staff has on retail employees and to challenge the perception that daily abuse is acceptable. The guidelines will encourage greater reporting of incidents by outlining good practice examples of the support provided to retail employees facing violence and abuse in the workplace. The guidelines also promote greater prevention of offences by setting out good practice in identifying and responding to potential triggers for violence and abuse.
A copy of the BRC's guidelines for retailers can be downloaded by clicking on the link shown to the left.
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