THE BRC ANNUAL CONFERENCE 2008
BRC
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great leaders
tough times
learn from
the best

Thursday 12 June

Millennium Gloucester Hotel
4-18 Harrington Gardens
London SW7 4LH

 

Sponsored by

PwC

To book online click here

Morning

Registration

Chairman's introduction
Stephen Robertson, Director General, British Retail Constorium

Growing through trubulent times - understanding and riding the trends
Mark Hudson, UK Retail and Consumer Leader, PricewaterhouseCoopers

Questions

DISCUSSION PANEL
Recruiting and retaining great people to grow your business
Mike Davies, Chief Executive, Thorntons
Michael Ward, Managing Director, Harrods
John Watkinson, Chief Executive, Jones Bootmaker

Break

Inspirational leadership to motivate and empower your employees
Phil Broad, Managing Director, UK & Ireland, Starbucks Coffee Company (UK)

Corporate culture as a competitive advantage in a global retail environment
Anders Dalhvig, President & Chief Executive, IKEA

Choosing the right successor to continue the company's growth
Fran Minogue, Managing Partner, Heidrick & Struggles

Questions & discussion

Lunch

 

 

Afternoon

 

Offering an exceptional customer experience
Bob Willett, Chief Executive, Best Buy International

Questions

Transforming the quality of your brand in a weak economic climate
Hugh Harvey, Managing Director, Comet

Questions

DISCUSSION PANEL
Developing strong retail brands that encourage customer loyalty
Steve Cotter, Executive Chairman, Faith Footwear
Tim Curtis, Managing Director, Lands' End UK
Angus Thirlwell, Managing Director, Hotel Chocolat

Break

The profit Chain: engagement - customer service - customer loyalty
Ian Cheshire, Chief Executive, Kingfisher

Using research data and customer information effecively
Alex Gourlay, Managing Director, Boots

Questions & discussion

AN INTERVIEW WITH...
The secret to retail success: the power of great people and a strong brand
Sir Stuart Rose, Chief Executive, Marks & Spencer

Close

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