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| 09.00 |
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Registration, Tea and Coffee |
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| 9.30 |
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Chairman’s Welcome
Stephen Robertson, Director General, British Retail Consortium |
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| Morning Session |
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| 9.45 |
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Putting Customers at the Heart of Sainsbury’s
- Improving loyalty schemes across multiple channels
Andrew Mann, Director of Insight & Loyalty, Sainsbury's |
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| 10.05 |
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Successful Multi-Channel Strategies
Tony Stockil, CEO, Javelin Group |
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| 10.35 |
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Morning Debate: The Impact of the Changing Consumer on the Multi-Channel Retailer
- In light of the robustness of the ABs and potential growth of the over 55s, how should we target the right consumers in a recession?
- The unbundling trend
- What will happen to consumer behaviour after the recession?
- Dealing with the more knowledgeable consumer
With panellists including:
Mark Hodgkinson, New Business Digital Director, ASDA
Simon Russell, Head of Multi-Channel, John Lewis Partnership
Malcolm Pinkerton, Senior Retail Analyst, Verdict Research |
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| 11.05 |
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BRC Working for Distance Selling Retailers
Sharon Hardiman, Retail Operations Policy Executive, British Retail Consortium |
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| 11.15 |
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Morning Coffee |
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| 11.45 |
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Bringing the Brand to Life Online
Nick Marley, Head of Web Selling and Online Marketing, Waitrose |
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| 12.05 |
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Lessons from a “Pureplayer”: An interview with...
Nick Robertson, CEO, Asos.com |
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| 12.25 |
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Lunch |
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| Afternoon Session |
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| 13.30 |
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Maximising the Online Opportunity: An interview with...
Mark Newton-Jones, Group Chief Executive, Shop Direct Group |
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| 13.50 |
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What does delivering a multi-channel strategy mean to a bricks & mortar retailer?
Tony Bryant, Head of Business Development, K3 Retail Business Solutions |
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| 14.20 |
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Afternoon Coffee |
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| 14.50 |
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Integrating Supply and Fulfilment Across Multiple Channels
Bob Darke, Commercial Director, Comet
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| 15.10 |
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The city view of multi-channel retailing
Nick Bubb, Retail Analyst |
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| 15.30 |
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Afternoon Debate: The Great Multi-Channel Retailing Debate - Sponsored by 02
- Where are we on the evolution of multi-channel?
- Who leads multi-channel - Operations and Trading or Marketing?
- At what point in its evolution should multi-channel be integrated into the main business? Or should it stay as a separate function?
- Can multi-channel be the route to international expansion?
- Where next for multi-channel?
With panellists including:
David Sinfield, Marketing Director, Majestic Wine Warehouses
Andy Ferguson, Multi-Channel Programme Manager, New Look
Gareth Turpin, Head of Customer Service Transformation, O2
Laura Wade-Gery, Chief Executive, Tesco.com |
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| 16.00 |
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Chairman’s Closing Remarks |
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| 16.10 |
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Close |
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This conference will be of value to senior retail professionals including:
- Chief Executives / Managing Directors
- Multi-Channel Directors / Managers
- E-Commerce Directors / Managers
- Operations Directors / Managers
- Finance Directors / Managers
- Supply Chain Directors / Managers
- Merchandising Directors / Managers
- Marketing Directors / Managers
The event will also be of interest to retail consultants, technology providers, manufacturers, suppliers and the media.
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