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| 09.00 |
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Registration, tea and coffee |
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| 09.30 |
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Chairman's welcome
Stephen Robertson, Director General, British Retail Consortium |
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An interview with Murray Hennessy, Chief Executive, thetrainline.com |
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Marketing – data and loyalty across channels
Ruth Spencer, Director of Insight, Loyalty and Multi-Channel, Alliance Boots |
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How Adnams is using social media to enhance the customer experience
Sean Clark, Head of Web Operations, Adnams plc |
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Questions |
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| 11:00 |
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Morning tea & coffee |
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| 11:30 |
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Multi-channel marketing discussion panel, sponsored by
To cover subjects such as:
- Mobile phone retailing
- The future of cross channel retailing
- Optimising the cutomer journey through social media
David Hogg, Industry Marketing Director, Sterling Commerce (UK) Limited
Andrew Brem, Multichannel and Services Director, Best Buy Europe
Dr Douglas Gurr , Formerly Executive Development Director , Asda-Wal*Mart
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BRC Policy introduction
Richard Braham, Distance Selling & Consumer Credit Policy Adviser, British Retail Consortium |
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A truely networked nation
Leigh Smyth, Managing Director,
Race Online 2012 |
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BRC - Google Retail Online Monitor
John Gillan, Senior Industry Retail Head, Google |
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| 12:40 |
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Lunch |
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| 13:40 |
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Operational challenges of multi-channel
Simon Russell, Head of Multi Channel, John Lewis Partnership |
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Headline sponsors address
Tony Stockil, CEO, Javelin Group |
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| 14:40 |
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Afternoon tea & coffee |
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| 15:00 |
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Britain's best kept secret……unveiled
Tim Curtis, Managing Director, Lands' End UK |
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Value for money from the comfort of your home.....an Interview with Alan White, Chief Executive, N Brown Group |
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New business model discussion panel
To cover areas such as:
- Looking to the future
- A fully integrated multi-channel shopping experience
- Predicted challenges
Robin Phillips, Director, E-Commerce, Waitrose
Tony Prescott, E-Commerce Director, Focus DIY
Paul Downhill , Consumer Affairs Manager, Home Retail Group |
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Chairman's closing remarks |
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| 16:15 |
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Event close |
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| Live, interactive & Tweeting on the Hashtag: Please use the hashtag #mcrc if you would like to contribute any thoughts or questions for our discussion panels or comments about the day in general. Happy Tweeting! |
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This conference will be of value to senior retail professionals including:
- Chief Executives / Managing Directors
- Multi-Channel Directors / Managers
- E-Commerce Directors / Managers
- Operations Directors / Managers
- Finance Directors / Managers
- Supply Chain Directors / Managers
- Merchandising Directors / Managers
- Marketing Directors / Managers
The event will also be of interest to retail consultants, technology providers, manufacturers, suppliers and the media.
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