Violence and Abuse Against Shop Workers

Practical solutions and resources to help reduce the number of violent and abusive incidents against shop workers.

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Grow With Google

Access free 1-to-1 mentoring, webinars to improve your digital skills, and training to help you communicate with your customers more quickly and easily.

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Diversity and Inclusion Charter

Creating retail jobs that are more productive,
higher paid, fit for the future and more
rewarding for the retail workforce

Find out more

De-Escalation Training

Train your staff in how to defuse situations where customers may become abusive or violent

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BRC Learning

A comprehensive suite of modern digital learning programmes addressing Retail skills

View our programmes

Climate Action Roadmap

HELPING TO GUIDE BRITISH RETAIL ALONG THE STEPS
NECESSARY TO ACHIEVE A NET ZERO UK, AHEAD OF
THE GOVERNMENT’S 2050 TARGET

Learn more

COMMUNITY HUB

TIMELY, RELEVANT, ACTIONABLE INSIGHTS TO SUPPORT
THE RETAIL INDUSTRY AND HELP YOUR BUSINESS

GO TO THE COMMUNITY HUB

CORONAVIRUS SUPPORT HUB

HELPING YOUR BUSINESS COPE IN UNPRECEDENTED TIMES

GO TO CORONAVIRUS HUB

Shopworkers' Protection Pledge

STANDING WITH RETAIL WORKERS
TO PROTECT THEM

Support the campaign

British Retail Consortium

The go-to trade association for all UK retailers, promoting the story of retail, shaping debates and influencing the issues that matter to the industry.

About BRC Join BRC

NEWS

All news stories

PRIORITIES

  • Better Jobs Priority

    Better Jobs

    Creating retail jobs for the future
  • Better World Raw

    Better World

    Setting the highest standards for responsible business practices
  • Brexit Hub Raw

    BREXIT

    Helping your company adjust to the UK's new trading terms from 1 January 2021.
  • Business Rates Priority

    Business Rates

    Delivering fundamental reform of the business rates system to reduce the cost burden and promote investment
  • Crime Priority

    Crime

    Protecting retail colleagues from violence and abuse
  • Online Retail (1)

    Online Retail

    Leading on the issues that matter for e-commerce

GET INVOLVED

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    Become a member

    Joining is easier and cheaper than you might think. We have 3 types of membership: Retail, Associate and Retail Insight.
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    Advising or supplying retailers?

    Use BRC Associate Membership to share your thought leadership, increase your industry knowledge and raise your profile.
  • Communities People

    Communities

    The best way to stay connected to work that directly impacts and supports your day-to-day remit is through our role-based BRC Communities.

DEVOLVED NATIONS

  • Scotland

    Find out more about our activities in Scotland.
    Explore SRC

  • Wales

    Find out more about our activities in Wales.
    Explore WRC

  • Northern Ireland

    Find out more about our activities in Northern Ireland.
    Explore NIRC